Contact Support
How to Reach Us
For questions, bug reports, billing help, account issues, or feature requests, please email us:
📧 foodsavvy-support@asterdive.cc
We typically reply within 5 business days.
When you write to us, please include:
- App version (Settings tab → Profile)
- iOS or iPadOS version
- Device model (e.g. iPhone 15 Pro, iPad Air 5)
- A short description of the problem
- A screenshot or screen recording if available
Frequently Asked Questions
How does menu translation work?
Tap the Scan tab → tap Open Camera or Library → choose a menu photo. FoodSavvy uses AI to read and translate the menu.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple. To manage or cancel:
- Open the Settings app on your device
- Tap your Apple ID at the top
- Tap Subscriptions
- Select FoodSavvy and tap Cancel Subscription
Or visit Apple’s subscription management page: https://apps.apple.com/account/subscriptions
How do I delete my account?
Open the app → Settings tab → Delete Account. Deletion is permanent and clears your personal data from our servers. Active App Store subscriptions are not canceled by account deletion — please cancel separately if needed.
How do I restore a previous purchase on a new device?
Open the app → Settings → Upgrade Plan → Restore Purchase.
What if menu translation returns an error?
- Check your internet connection.
- Make sure the menu is clearly visible in the photo (no severe blur).
- If the issue persists, contact us via the email above.